1. Keep things simple
2. Answer in terms the questioner can relate to.
3. Try to answer directly instead of beating around the bush.
4. If you don’t know, say so.
5. Emphasise commonalities and not differences.
6. Use wisdom.
7. Never insult another person’s faith.
8. Acknowledge if a Muslim has done wrong- don’t defend wrong doing-Not everything is a reflection of Islam.
9. Don’t white wash the truth.
10. Avoid being defensive and apologetic about Islam.
11. Avoid preaching.
12. Avoid denigrating groups- ex. The Wahabis/sufis/shias are this or that.
13. Do not get emotional.
14. Always speak truthfully.
15. If you cannot be truthful, be silent.
16. Don’t overstep your knowledge-Speak what you know.
17. Study so you have the knowledge.
18. Speak at the level of understanding of the person asking the question.
